Clergy House – Easter Emergency Guidance 2026
The diocesan office is closed for the Easter period from Good Friday, 3 April until Tuesday, 7 April 2026. On Maundy Thursday, 2 April and Tuesday, 7 April, please note that the Property team will be working with a reduced number of staff. As a result, there may be delays in responding to enquiries or requests during these dates.
Should you require any housing assistance during this period, we have created an emergency list of contractors which may be helpful. All these contractors have generously offered to provide cover and have instructions to make safe in the first instance. The list indicates when they are available as you should note that they are not all available all of the time.
If you have an emergency during the Easter period, please follow these steps:
- If you can smell gas, please call the National Gas Emergency Service on 0800 111999
- If you have an unexpected power cut please call freephone 105 this will put you through to your network operator’s emergency number
- For water supply emergencies such as water outages please call 0345 600 4 600
- If you have a broken lock one of the general maintenance contractors can be contacted in the first instance.
For all other emergencies:
- Contact an appropriate contractor from the list and explain you are housed by the Diocese of Bath and Wells.
- Explain the issue.
- The contractor will then assess the urgency and either agree a call out or offer advice over the phone and/or schedule a call out at an appropriate time.
- Report Issue onto Fixflo.
- Email the Property Helpdesk to let us know what you have arranged: Property.Helpdesk@bathwells.anglican.org
If you cannot find a contractor local to you, then select one that is the nearest main town, or you can source your own. Unfortunately this is not a free service, so please be mindful of the increased expenditure. If you are having problems reporting a non-urgent issue on the Fixflo App, please report it via the FixFlo website, the information about this can be found below.
Reporting housing repair and maintenance issues
Please report any repair or maintenance issues to the Property Department via Fixflo, Bath and Wells' online reporting system.
For help using the Fixflo system, visit the Fixflo website.
Please note:
It is very important that if you can smell gas, you should call the national gas emergency service on 0800 111999 as soon as possible.
If you have an unexpected power cut please call freephone 105 this will put you through to your network operator’s emergency number.
For water supply emergencies such as water outages please call 0345 600 4 600.
Report issue
Property team
The property team supports clergy and their families with accommodation appropriate to their needs and, as far as possible, relieves them of domestic concerns in order that they may concentrate upon their pastoral responsibilities.
- James Millard, the Head of Property and Glebe also has overall responsibility for the diocese’s residential (homes of the clergy) and Glebe.
- Owain Wynne, Diocesan Surveyor Property Manager
- Annabel Cook is the Property Co-ordinator, she manages the vacant property processes and oversees the day-to-day management of the housing portfolio including planned maintenance and reactive repairs of around 250 clergy homes.
- Chantelle Jenkin, Property Assistant provides a front line response to housing enquiries in addition to admin support for the team.
- Kelly Harrison, Property Admin Assistant
- Glebe enquiries, Managing Agent: Greenslade Taylor Hunt
The property department is committed to delivering a high standard of service. Please contact us if you have any questions or concerns regarding clergy housing matters.
Clergy Housing Guide
An A-Z guide for those living in clergy housing is now available to download.
The guide contains the information needed to clarify the responsibilities of living in a clergy home and to help clergy and their family enjoy their home.
The guide includes information on everything from alarms and alterations to washing lines and warranties. It also contains emergency contact information and the contact details of the property team.
The Clergy Housing Guide was updated in September 2025 and can be downloaded below.
Green Housing Guide
Check out our Green Housing Guide for useful tips to reduce your carbon footprint. Developed for our clergy households, it contains lots of useful tips for anyone who wants to improve the energy
efficiency of their home, and reduce their household bills in the process - all the small steps we make together will make a difference.
Who to contact
Find the contact details of the Property team or email the property helpdesk.
Downloads
Gateway factsheet on dealing with damp, condensation & mould (pdf)
Guide to dealing with damp, condensation & mould (word)
Lodging refugees in clergy homes guidance - March 2022
As detailed in our Housing Guide, we reserve the right to charge back for items not covered e.g. light bulbs or pest control.
If you are having problems reporting a non-urgent issue on the Fixflo App, please report it via the Fixflo website.